ABA ONLINE CERTIFICATES
WBA, Your Local ABA Training Provider
WISCONSIN BANKERS ASSOCIATION | 4721 SOUTH BILTMORE LANE | MADISON, WI 53718 | 608-441-1200 www.wisbank.com
Mortgage Lending Certificates
Residential Mortgage Lender Certificate - $775
A thorough review of banking, credit analysis, and legal principles that
support the mortgage process, underscoring relationship sales skills in
addition to the mechanics of the mortgage loan. The certificate is
designed for aspiring mortgage lenders and those individuals new to
the mortgage area of the bank, including mortgage loan clerks, loan
processors, and closers. Required courses include:
• Banking Basics Suite
• Appraisal Procedures
• Basics of Mortgage Processing
• Determining Your Role in Fraud Prevention
• Discovering FHA Programs
• Effective Referrals Suite
• Essentials of Mortgage Lending
• Ethical Issues for Bankers
• Explaining Loan Modifications
• Mitigating Potential Fraud in Your Organization
• Mortgage Customer Counseling and Prequalification
• Personal Tax Return Analysis
• Preparing the Closing Disclosure
• Preparing the Loan Estimate
• Processing and Underwriting Credit
• Processing Income and Assets
• Reviewing the Appraisal Report
Estimated time to complete certificate: approximately 22 hours
Retail Banking Certificates
Bank Solutions Provider Certificate - $495
Develop a broad understanding of the banking business. For
organizations that provide products and services to the banking
industry, enable your team to better know their bank customers – from
the terminology they use to the constructs under which they operate.
By completing the ABA Bank Solutions Provider Certificate curriculum,
you'll strengthen your knowledge of the language of bankers, core
products, and the regulatory and ethical constraints under which banks
operate. Required courses include:
• Banking Basics Suite
• Ethical Issues for Bankers
• Fundamentals of Consumer Lending Suite
• Fundamentals of Small Business Banking Suite
• Understanding Bank Products Suite
• Understanding Consumer Products Suite
Estimated time to complete certificate: approximately 6 hours
Certificate in Bank Financial Management
Develop skills for making key decisions that affect bank profitability.
Learn how to conduct performance analyses. Discover ways to
measure and manage interest rate risk. Explore best practices in
managing funding, liquidity, and capital. Demonstrate understanding by
applying concepts in organization-specific exercises. Required courses
include:
• Analyzing Bank Performance
• Managing the Bank's Investment Portfolio
• Managing Funding Liquidity and Capital
•
Managing Interest Rate Risk
• Ethical Issues for Bankers
Estimated time to complete certificate: approximately 24.25 hours
Retail Banking Certificates continued
Bank Teller Certificate - $695
Develop essential bank teller skills. Master core competencies such as
cash handling, check cashing, deposit and withdrawal processing, cash
payments, and daily settlements of teller cash and proof transactions.
Develop a broad understanding of bank products. Build interpersonal
skills that are effective with both customers and co-workers. Master the
principles of professional conduct. Learn how to cultivate relationships
and provide value-added service. Required courses include:
• Banking Basics Suite
• Communication Basics Suite
• Dealing Effectively with Co-Workers
• Effective Referrals Suite
• Essentials of Workplace Conduct
• Ethical Issues for Bankers
• Online Communication Suite
• Teller Basics Suite
• Verbal Communication Suite
• Written Communication Suite
Estimated time to complete certificate: approximately 13 hours
Branch Manager Certificate - $1,295
Develop skills essential to successful management. Hone your
knowledge of banking and banking operations. Develop expertise in
deposit and loan products, as well as sales management and customer
service. Build strong communication skills. Gain insight into effectively
managing staff and creating a culture of excellence. Explore techniques
to raise the bar for delivering quality customer service. Required
courses include:
• Banking Basics Suite
• Coaching to Support the Sales Process Suite
• Employment Law
• Ethical Issues for Bankers
• Fundamentals of Consumer Lending Suite
• Fundamentals of Small Business Banking Suite
• Growing Small Business Relationships Suite
• Leadership in Action Suite
• Leveraging the Benefits of a Diverse Workforce
• Making the Client Call Suite
• Management Essentials Suite
• Overcoming Objections Suite
• Presentation Skills Suite
• Relationship Sales Suite
• Sales Planning Suite
• Servicing and Growing Small Business Relationships
• Verbal Communication Suite
• Why Quality Customer Service Matters Suite
• Written Communication Suite
Estimated time to complete certificate: approximately 14 hours
Digital Banker Certificate - $495
Develop the knowledge and skills you need to provide quality customer
service in today’s digital first world. Learn about the digital and mobile
tools available to customers and how to provide excellent customer
service on digital and social platforms. Understand how to identify the
risks associated with technology and protect systems and data from
tampering or destruction. Required courses include:
• Digital Banker Suite
• Payments System Suite
• Cybersecurity Fundamentals
Estimated time to complete certificate: approximately 3 hours